Privacy Policy - Food Bank Finder

Hello and thanks for taking a look at our Privacy Policy.

We take your privacy extremely seriously here at Food Bank Finder and would like to assure you that your details are in safe hands. If you have any questions please feel free to giving us a call and we will be happy to discussing anything with you on 01924 930 687. Our lines are open 24 hours a day and 7 days per week, and you’ll be happy to know that all our contact centers are based here in the UK and all our calls are recorded so that we can ensure you are offered the best customer service J

moneyhelpline.org.uk (“the Website”) and Food Bank Finder are owned by Fife Property Management Ltd (registered in England and Wales with company number 12339285).

Fife Property Management Ltd11 Market Street, 2nd Floor, Unit 5, Shipley, England, BD18 3QD

Company number 12339285

ICO number: ZB374307

Telephone number 01924 930 687

For the purposes of the Data Protection Act 1998, the Company (“we” or “us”) is the ‘Data Controller’ i.e. the company who is responsible for, and controls the processing of, your personal data).

Personal Data we may collect about you

We will obtain personal data about you (such as your name, contact number etc.) whenever you complete an online form.

We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a users Internet service provider. This information helps us to build a profile of our users so that we can offer you and other visitors a better customer journey. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. In this regard, please also see the further section on ‘Use of cookies’ below.

How we may use your personal data

What is a third party? A third party is a carefully selected business that we work closely with to ensure you receive relevant information that you can trust. We only work with the UK’s largest regulated firms so you are in safe hands with them if we ever refer you to them. We would only ever refer you to a third party with your consent.

Our service to you is completely free at all times and if we refer your details to a third party i.e. for Debt Advice, a Debt Management Plan or IVA (but not limited to these) we will receive a financial inducement for doing so. We will never charge you a fee for this introduction. By agreeing to our ‘Privacy Policy’ you agree to allow us to disclose your details / data and information to carefully selected third parties that may be able to assist your needs and we may also email you our regular e-newsletter (from moneysavingclub.co.uk or other which includes money saving tips etc.) Our service to you is completely free at all times and if we refer your details to a third party i.e. for Debt Advice, a Debt Management Plan or IVA (but not limited to these) we will receive a financial inducement for doing so. We will never charge you a fee for this introduction. Any referral partners we use will charge you a fee for their services ie setting up a Debt Management Plan.

You will at no point receive any debt advice or debt counselling from any of our staff at foodbankfinder.org.uk, Food Bank Finder or Monetized Media Ltd. Also, we will not refer your details to a third party for the purpose of setting up a credit agreement. For the avoidance of doubt we are not involved in the arrangement for any credit, regulated activity (for example, regulated debt counselling). We will only provide you with generic debt information. We cannot be held liable for any misadvise you receive from any third party that you may be exposed to or referred to by ourselves. Any third party we refer your details to for debt advice or debt counselling will offer you more than one form of debt solution, and this will not constitute any regulated debt counselling, as the outcome of the referral will not be predetermined.

Marketing and opting out

At your request we may share your personal data with carefully selected firms who are our business partners and we or they may contact you, unless you have asked us or them not to do so, by e-mail, letter or telephone about products, services, promotions or special offers which may be of interest to you.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. See below for further information.

Disclosure of your personal data

We may disclose your personal data to:-

Other companies within our group.
Our agents, partners and service providers who will be carefully chosen, reputable and trustworthy. We will follow the relevant legal requirements and use all reasonable precautions to ensure that only responsible third parties see you personal information. However, we are not responsible for any breach of security or act or omission of the third parties who receive the personal information.
Credit reference agencies.
Law enforcement agencies in connection with any investigation and those requiring it to help prevent unlawful activity.
Our business partners in accordance with the ‘Marketing and opting out’ section above.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the internet.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:-

Give consent on his/her behalf to the processing of his/her personal data.
Receive on his/her behalf any data protection notices.
Give consent to the transfer of his/her personal data abroad.

Use of cookies

When you use this website we may collect information about your computer, such as your IP address and/or information about you browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computers hard disk. Cookies are used for several reasons:-

To recognise you whenever you visit this website.
To speed up access to this website (so you do not have to log in each time).
To store your personal preferences.
To build a profile about you.
To better understand the relevant marketing and advertising opportunities relevant to you.
Third party vendors, including Google, show our ads on sites on the internet.
Third party vendors, including Google, use cookies to serve ads based on your previous visits to this website or another website owned by the Company.
Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out pageor via the the Network Advertising Initiative opt out pagefor third party vendors.

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.

Your rights

You have the right, subject to the payment of a small fee (currently £10.00) to request access to your personal data which we may process about you. If you wish to exercise this right you should:-

Put your request in writing.
Include proof of your identity and address (e.g. copy of your driving license or passport, and a recent utility or credit card bill)
Attach a cheque in the amount of £10.00 made payable to ‘Fife Property Management Ltd’.
Specify the personal data you want access to including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you do wish to exercise this right you should:-

Put your request in writing.
Provide us with enough information to identify you (e.g. account number, user name, registration details).
Specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:-

Put your request in writing via the contact form
Provide us with enough information to identify you (e.g. account number, user name, registration details).
If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. e-mail or telephone) please specify the channel you are objecting to.

Our contact details

We welcome your feedback and questions. If you wish to contact us, you can write to us at Food Bank Finder c / o Fife Property Management Ltd, Northgate Chambers, 21 Northgate, Bradford, West Yorkshire, BD1 3JR, or you may call us on 01924 930 687. Registered in England No. 12339285.

Food Bank Finder is a trading style of Fife Property Management Ltd. Registered in England number 12339285. Registered Office, Griffin Court, 201 Chapel Street, Manchester, M3 5EQ. Fife Property Management Ltd is an approved data controller, ICO number ZA078273.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you’re aware of the most recent version which will apply each time you access this website.
Re-Marketing

Third-party vendors, including Google, show our ads on sites across the Internet.

Also these third-party vendors, including Google, use cookies to serve ads based on one’s past visits to our website.

Visitors can opt out of Google’s use of cookies by visiting Google’s Ads Settings (https://www.google.com/settings/u/0/ads/authenticated) Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the www.networkadvertising.org on the Initiative opt-out page.

Information we get through your interaction with us: We may also collect information when you interact with our brand, websites and apps and how you use them. This information includes:

Websites: We may collect information about the websites that you visit and how you use them. A visit to one of our websites results in data that is sent from your browser to our servers. This information makes it possible to optimise our services and personalise and improve your experience on our websites and apps. This information may include:

your IP address
the date and time of the visit
the referral URL (the site from which the visitor has come)
the pages visited on our website
information about the device and browser (browser type and version, operating system, etc).

Location information: When you use a location-enabled service we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points, Near field communication (NFC) and cell towers. Please also note that you can generally disable sending your location through settings in your device or browser, and we will inform you when we make use of location information.

Cookies and other identifiers: We and our partners use various technologies to collect and store information when you visit our websites or use our apps, and this may include sending one or more cookies or other identifiers to your device. Scroll down if you want to know more about our use of cookies and identifiers and how to disable them.

RETARGETING

Our websites and apps use re-targeting technologies. This enables us to show our visitors, who were already interested in our shop and our products, advertisements from us on partner websites. We believe that the display of a personalised, interest-based advertising is more interesting for our customers than advertising that does not have a personal connection.

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your visits to our websites or apps and your interaction with our communications, including advertising.

Re-targeting technologies analyse your cookies and display advertisement based on your past surfing behaviour.

COOKIE STATEMENT – WHAT YOU SHOULD KNOW ABOUT COOKIES

What are cookies?

Cookies are small text files that are stored on your computer or mobile device. For this section, we conveniently use “cookies” as an umbrella term for techniques such as cookies, Flash cookies, web beacons and JavaScript. They don’t take much space and they will be removed automatically when expired. Some cookies expire at the end of your internet session, while others will be saved for a limited amount of time.

Why do we use cookies?

We use cookies to ensure your visit to our website is as pleasant as possible. There are different types of cookies with different uses. Some are there just to allow you to browse the website and see certain features. Some give us an idea on your browsing experience, i.e. when you have trouble finding what you are looking for, so we can improve and make your future visit as pleasant as possible.

What are the different cookie types we use?

The most important cookies are the required cookies. They are essential and help you to navigate on the website and to use basic features, such as media plugins. Then there are functionality cookies that enable you to save your shopping bag, create a wish list and to save your shipping details for a quicker checkout. The performance cookies we use to improve our website. We also like to show you relevant offers. To manage this we collect browsing data. Interaction cookies are used for you to interact with social media or to submit reviews. Targeting cookies. These cookies capture your preferences in order to show you relevant ads outside our sites. Below you see a more elaborate overview of the types of cookies we are using:

REQUIRED COOKIES

are essential and help you navigate, move around on the website and see certain features. I.e. these cookies make sure your basket is saved during all the steps of your checkout process. These cookies are stored for the duration of your browsing session.

FUNCTIONALITY COOKIES

are there so we can give you an even smoother customer experience. These cookies help you to save and remind you about your shopping bag and enable you to create a wish list. These cookies are stored for the duration of your browsing session.

PERFORMANCE COOKIES

help us to understand shopping behaviour of our visitors. This enables us to keep improving our website, so shopping becomes easier and more pleasant for you.

INTERACTION COOKIES

are used for you to express your opinion. We love to know what you think about our product, our website and about us in general. These cookies will enable you to like or recommend us on social media and to chat with our service agents. But you can also advise our other (potential) customers by rating and reviewing our products.

TARGETING COOKIES

will remember your product and buying preferences. We believe advertising is all about relevance. These cookies enable us to share what you like with our advertisers. So if you are browsing on i.e. Google, the advertisement you see can be more relevant to your preferences.

Finally… what if you don’t like cookies?

You can change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your explicit consent. The ‘help’ section in your browser should provide information on how to manage your cookie settings. Find out how this works for your browser here:

Internet Explorer: http://support.microsoft.com/gp/cookies/en

Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/browser/tutorials/security/privacy/

Adobe (flash cookies): http://www.adobe.com/security/flashplayer/articles/lso/